Because the Robots Are Here…and Somebody Has to Answer the Phone Let’s be clear: the machines have not become self-aware. No delivery robot is chasing customers down the sidewalk yelling, “YOUR REWARD POINTS ARE INSUFFICIENT.” But the tech pressure is real, and it’s already inside the shop. These days, operators are expected to juggle everything: phones, apps, marketing, … [Read more...] about Slice vs. Skynet: The Battle for Independent Pizza
